Customer service is changing radically. The change is occurring
rather hastily; the clients are becoming more and more arduous in their
needs and the companies have no choice but to follow them through.
However, the companies had to make some drastic changes to meet the
needs of the clients. The old customer care service strategies do not
work with the new market trend. Therefore, in order to keep in touch
with their clients and stay in the game, these companies are following
new customer service trends that are specially developed for the new
market needs.
These new market trends are concocted to bring ease and affluence in the online shopping experience. With the advent of online shopping systems, the clients are always expecting a new change that will make their shopping better. However, for some time, the clients were disappointed by the online shopping experience. It was too complicated and dry for their taste. Nevertheless, the e-commerce made some changes to accommodate their clients and now these changes are benefitting UAE Customer Service as a whole.
The changes brought by e-commerce are now helping our other local brands and companies to mark their presence on the internet and enjoy better business opportunities. Even our standard brick and mortar companies are using these new Emirates Customer Service trends to enhance their business strategies and mollify their clients.
Some of the most popular and important latest customer service trends are:
Use of Live Chat Support
The use of live chat support is increasing because almost 85% of your customers are not happy with your telephone support. We all know that telephone support is infuriating, and 69% of the people will drop their calls because they have to wait for more than ten minutes. So seeking the help of the company through a telephone line is not advisable now.
90% of the customers enjoy a website more if the website has live support for them. If a client visits a website and does not find a live chat support system, he or she will leave the website immediately. This is because live chat is an easier and more efficient way of communication. There are no hold ups and no waiting. The client will get an instant reaction from the company. The live chat operator can easily mollify the client and appease them. The operator can coax the client into buying a certain product and make an instant sale.
Time Sensitivity
Even though live chat support is becoming an integral part of uae customer service and all over the world, but emails and telephone lines are still a huge part of a company's customer care center. You just cannot ignore their importance and presence. Therefore, in order to appease clients and keep them happy, the companies are treating emails and telephone calls in a more time sensitive fashion. They are hiring more staff to handle the email and telephone centers; they are also training these employees to perfect their customer service skills so that the client has nothing to complain about.
By Amal Ali
Amal Ali is a research analyst, having more than 10 years of experience, conducting research and contributing w.r.t revolutionization of Emirates Customer Service in various industries of UAE.
These new market trends are concocted to bring ease and affluence in the online shopping experience. With the advent of online shopping systems, the clients are always expecting a new change that will make their shopping better. However, for some time, the clients were disappointed by the online shopping experience. It was too complicated and dry for their taste. Nevertheless, the e-commerce made some changes to accommodate their clients and now these changes are benefitting UAE Customer Service as a whole.
The changes brought by e-commerce are now helping our other local brands and companies to mark their presence on the internet and enjoy better business opportunities. Even our standard brick and mortar companies are using these new Emirates Customer Service trends to enhance their business strategies and mollify their clients.
Some of the most popular and important latest customer service trends are:
Use of Live Chat Support
The use of live chat support is increasing because almost 85% of your customers are not happy with your telephone support. We all know that telephone support is infuriating, and 69% of the people will drop their calls because they have to wait for more than ten minutes. So seeking the help of the company through a telephone line is not advisable now.
90% of the customers enjoy a website more if the website has live support for them. If a client visits a website and does not find a live chat support system, he or she will leave the website immediately. This is because live chat is an easier and more efficient way of communication. There are no hold ups and no waiting. The client will get an instant reaction from the company. The live chat operator can easily mollify the client and appease them. The operator can coax the client into buying a certain product and make an instant sale.
Time Sensitivity
Even though live chat support is becoming an integral part of uae customer service and all over the world, but emails and telephone lines are still a huge part of a company's customer care center. You just cannot ignore their importance and presence. Therefore, in order to appease clients and keep them happy, the companies are treating emails and telephone calls in a more time sensitive fashion. They are hiring more staff to handle the email and telephone centers; they are also training these employees to perfect their customer service skills so that the client has nothing to complain about.
By Amal Ali
Amal Ali is a research analyst, having more than 10 years of experience, conducting research and contributing w.r.t revolutionization of Emirates Customer Service in various industries of UAE.
