Competition includes all the actual and potential rival
offerings and substitutes a buyer might consider. This includes actual and
potential offerings from industry operators, potential new entrants and market
competitors.
The ability to identify and analyze all actual and potential
competitors to your business is key to surviving in a fierce market place,
keeps you ahead of them and helps you develop strategies to overcome them. To
analyze its competitors, a company must identify its competitor’s strategies,
objectives, strengths and weaknesses and then device its own strategies to
overcome them. It must also have a clear understanding of the environment it
operates in. Understand that the environment you operate in is similar to that
of your competitors. Learning how to overcome the challenges in your business
environment is a step towards overcoming the competitor.
Companies are also increasingly being faced by the threat of
buyers growing bargaining power and suppliers growing bargaining power. As such
companies must spend time to research and understand its actual and potential
customers, what they expect from them, how to exceed their expectations as well
as what influences their buying patterns. Exceeding customer expectations is no
mean feat. In today’s business world, customers are increasingly knowledgeable
about product choices, service standards and above all consumer rights, hence
the increase in buyers bargaining power. Exceeding customer expectations has
become a must do for any business that is serious about gaining market share,
loyalty and customer trust. You must understand that if you are unable to impress
potential customers and keep your current customers loyal to your brand then
you have already lost to the competitor no matter the strategy you choose to
adopt.
Understand that the customer is the reason why you are in
business and not the competitor. If the product offering and service delivery
is excellently superb, then your competitors will naturally have a hard time
keeping up with you even if you have not deliberately prepared an attacking
strategy to defeat them. Understanding the customer is the first step towards
building a strategy that will keep them coming back to you. Therefore, in other
to defeat your competitors you will need to:
·
acquire practical skills that will enable you to
understand what customers expect from you,
·
exceed their expectations on product and service
delivery,
·
understand what drives their behavior when
buying,
·
understand how the environment you operate in
can affect you and your competitors,
·
get a clear understanding of who your competitor
is and what they may be up to,
·
Develop strategies that will help you attack the
competitor and effectively defend your flanks.
The strategies available to a company will depend on the
strength of opposition it is facing, its distinctive competencies, the expectations
of its customers, the conditions prevalent in its environment, its resource
capabilities, the cost/benefit derivable from the application of the strategy
and its current position within the market.
Valentine Okolo
To get the course "Overcoming Competition in Business" please click the Course button on the right or, please visit Braincert at https://www.braincert.com/course/Overcoming-Competition-in-Business
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